Refund policy

All items are brand new and inspected before shipping or pickup.

My store’s preference is no change-of-mind returns or exchanges. Customers should contact me within 24 hours of receiving their item if something is wrong and provide photos of the issue. I’ll review the problem and work with them on a resolution. Any approved return must arrive in the same condition shown in the photos.

Handbag exchanges are only an option for an approved damage issue. Customers can choose a handbag that’s on hand, or wait for a new order of the same handbag if it isn’t available. Additional processing time applies when a new order is needed.

Contact: kyydolledyou@gmail.com.